Privacy Policy

A legal disclaimer

 We are committed to protecting and respecting your privacy when dealing with your personal information. 

This privacy notice sets out the basis on which any personal information we collect from you, or that you provide to us, is used, stored, disclosed and processed by us.

Please read the following carefully to understand our practices regarding your personal information, how we will treat it and your rights in relation to that information.

By providing your personal information to us or by using our services, website you are accepting or consenting to the practices described or referred to in this privacy notice. 

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Your personal information 

When we refer to personal information in this notice, we mean information relating to an identifiable, living, natural or juristic person, as defined in the Protection of Personal information Act, 2013 ("POPIA").

When Do We Collect Personal Information About You?

We may possibly collect information about you when:

-booking an appointment

-are referred by a doctor, or any other organisation for services; 

 -enquire about any of our services; 

 -use or request to use any of our online services; 

 -fill in a form or survey for us;  

 -make payments to us; 

 -contact us, for example by email, telephone or social media

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In accordance with the POPIA act, this information will not be processed without consent

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We have appropriate security measures in place to prevent unauthorized access or unlawful processing of personal information and to prevent personal information being lost, destroyed, or damaged. Once we have received your information, we will use strict procedures and security features in an endeavor to prevent unauthorised access. 

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At your own, or your doctor’s request, we may transfer personal information including health information to you or your doctor via email or instant messaging, specifically including, but not limited to WhatsApp, LINE, WeChat or you may choose to transfer information to us via email or instant messaging. While this may be done for the purposes of providing you with appropriate treatment and care, these are not the most secure methods of information transmission; if you or your doctor choose to send or receive such information via these methods, you acknowledge and understand that the use, processing and sharing of your personal information in this manner will be done at your own risk. 

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Use of Artificial intelligence (AI) 

We may use AI for streamlining administrative processes. All data processed through AI will be handled with the utmost confidentiality and in compliance with applicable privacy laws. ​

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By booking an appointment with us you will be asked to give us consent as contemplated in the Protection of Personal Information Act No 4 of 2013, by Dr T Wong and Dr S Shen INC, the practice staff and third parties with whom Dr T Wong and Dr S Shen INC has a contractual relationship (eg Accountant and Auditor) for the following purposes:

1. Treating and managing me in terms of a doctor-and-patient relationship;

2. The administration of the contractual relationship between myself and Dr T Wong and Dr S Shen Inc;

3. Communicating with third parties who have undertaken to indemnify me for the costs of my treatment and management or part thereof including medical schemes and their administrators where relevant; and;

4. Collecting monies outstanding from me.

5. Should any other reason for disclosing information be required, the Practice will first obtain your permission.